SomnoRoute

Delete Account Data

You can ask SomnoRoute to delete or de-identify personal information linked to your app profile, patient portal account, reports and uploaded audio samples.

Some records may need to be retained where required for security, audit, legal, clinical, dispute, tax or regulatory reasons. Where full deletion is not possible, SomnoRoute will limit retained information to what is required.

How To Request Deletion

1. Email support@somnoroute.com from the email address used in the SomnoRoute app or patient portal.
2. Include your first name and the email address linked to your SomnoRoute profile.
3. If you know your SR number, include it so we can find the correct record.
4. Tell us whether you want the whole profile deleted, report data deleted, or just portal access removed.

What Can Be Deleted

• App profile details such as first name, email address, phone number and measurements.
• Sleep screening answers and study summaries where deletion is permitted.
• Generated report records and uploaded PDF files where deletion is permitted.
• Uploaded audio samples where deletion is permitted.
• Portal access records linked to your email address.

What May Be Retained

SomnoRoute may retain limited information where needed for security logs, audit trails, legal obligations, abuse prevention, billing records, backup integrity or clinical governance. Retained information is restricted to the minimum required.

Response Time

We aim to acknowledge deletion requests within 7 days and complete eligible deletion or de-identification as soon as reasonably possible, subject to identity checks and any required retention obligations.

Privacy Policy

Read the SomnoRoute Privacy Policy for more information about how SomnoRoute handles data.